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SHRO Maintenance Services

Spares

Features

  • Region wide coverage
  • Multimillion dollars spares inventory
  • End to End Logistics responsibility
  • Back-to-back with suppliers / vendors
  • Coordination of Third party vendors
  • Provision of Software upgrades and license 

Benefits

  • Opportunity cost of capex
  • Avert risk  of Obsolescence
  • Save Opex costs of  Systems  / people / locations

People

Features

  • Activity based call management
  • In-country pool of talent (89 CCIEs)
  • Central point of Client Management
  • Single Point of Accountability
  • Round the clock access to technical skills
  • Wide breadth of technical on job experience

Benefits

  • Cost savings on gaining, training and retaining talents
  • Geographical coverage
  • Breadth of expertise
  • Immediate local support
  • Savings on travel costs

Processes

Features

  • ITIL-aligned processes
  • Escalation Management
  • Service Delivery Management
  • Resource Management
  • Incident Management
  • Uniform processes across the regionSystems

Benefits

  • Peace of mind with service level mgt
  • Resource costs
  • Coordination and management of third parties
  • Time and Cost of logistics

Systems

Features

  • CRM Systems
  • Back end IT Systems
  • Online Portal
  • SLA Parameters System

 

Benefits

  • System licensing and Maintenance costs
  • SLA data and systems to share data with Internal clients
  • Online visibility and tracking
  • Time & effort to monitor and report on SLAs

Why Shro?

  • 28+ Yrs. of experience in IT Services &Solutioning
  • AuthorisedOEM service center for Warranty Calls
  • Plan, Build, Support and Manage IT infrastructure solutions regionally
  • Management of multi-vendor environments
  • Depth of technical expertise across various technologies.
  • Deliver technology solutions to business problems
  • Customise and tailor solutions to meet client needs
  • Round the clock access to technical skills